Returns and Exchanges

At Cozyraa, customer satisfaction is very important to us. We always aim to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Returns & Exchanges Policy below.

Eligibility for Returns & Exchanges

We accept returns or exchanges only under the following conditions:

          The item received is damaged, defective, or incorrect

          The product is unused and in its original condition

          The return or exchange request is made within 3 days of delivery

          Original packaging, tags, and accessories are included

Please note that products showing signs of use, damage caused by the customer, or missing packaging may not be eligible for return or exchange.

Non-Returnable Items

Certain items may not be eligible for return or exchange due to hygiene, clearance sale, or product-specific reasons. These items will be clearly mentioned on the product page if applicable.

Return & Exchange Process

To request a return or exchange, please contact our support team with:

          Your order number

          Clear photos or videos of the product

          A brief explanation of the issue

Once your request is reviewed and approved, our team will guide you through the next steps.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery. We may offer a replacement, exchange, or suitable resolution after verification.

Refund Policy

Refunds may be issued only in approved cases where replacement or exchange is not possible. Refund processing times may vary depending on the payment method and bank processing times.

Shipping charges are generally non-refundable unless the issue was caused by our side.

Exchange Delivery Time

Exchange orders are typically processed within a few business days after receiving and inspecting the original product. Delivery times for exchanged items may vary depending on your location.

Cancellation Policy

Orders may only be canceled before shipment. Once an order has been dispatched, it cannot be canceled.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, feel free to contact us anytime.

Email: info.cozyraa@gmail.com
WhatsApp: +92 314 131 4200

Thank you for shopping with Cozyraa. We truly appreciate your trust and support.