Shipping Policy
Thank you for choosing Cozyraa. We are dedicated to providing a smooth, reliable, and secure shopping experience for all our customers across Pakistan. Please read our shipping policy carefully to understand how we process, ship, and deliver your orders.
Order Processing
All orders placed through Cozyraa are carefully processed and prepared before shipment. Orders are usually processed within 1–2 business days after confirmation. Orders placed on weekends, public holidays, or during promotional campaigns may require additional processing time.
Once your order is confirmed, our team begins preparing your items for dispatch to ensure they arrive safely and in excellent condition.
Shipping & Delivery Time
We proudly deliver all over Pakistan.
Estimated delivery times are:
Major Cities: 3–5 business days
Other Cities & Remote Areas: 5–7 business days
Please note that delivery times are estimates and may vary depending on your location, weather conditions, courier operations, or high order volumes during sales and holidays.
Shipping Charges
Shipping charges may vary depending on your city, delivery location, product size, or ongoing promotional offers. Any applicable shipping charges will be clearly shown at checkout before you place your order.
From time to time, Cozyraa may also offer free shipping promotions on selected products or minimum order values.
Order Tracking
Once your order has been shipped, you may receive tracking information through WhatsApp, SMS, or email. This allows you to monitor your package and stay updated regarding delivery progress.
If you do not receive tracking details within the expected processing time, feel free to contact our support team.
Delivery Responsibility
Customers are requested to provide accurate shipping information, including full name, phone number, and delivery address. Cozyraa will not be responsible for delayed or failed deliveries caused by incomplete or incorrect information provided by the customer.
Please make sure someone is available to receive the order at the provided address.
Delays & Unexpected Issues
While we always aim to deliver orders on time, delays may occasionally occur due to:
Weather conditions
Public holidays
Courier service disruptions
High demand periods
Remote delivery locations
In such situations, we appreciate your patience and understanding.
Damaged, Missing, or Incorrect Items
We carefully inspect all products before shipping. However, if you receive a damaged, defective, missing, or incorrect item, please contact us within 24 hours of delivery with your order details and clear photos of the issue.
Our team will review the matter and assist you as quickly as possible.
Contact Information
If you have any questions regarding shipping, delivery, or your order status, feel free to contact us anytime.
Email: info.cozyraa@gmail.com
WhatsApp: +92 314 131 4200
Thank you for shopping with Cozyraa. Your trust and satisfaction mean everything to us.
